Until recently, most insurance companies didn't want doctors to apologize to patients they'd harmed, for fear it could be used against them in lawsuits. Now, though, there's a new movement encouraging doctors to 'fess up and say sorry. There are even how-to manuals and instructional videos. The problem is, though, that some doctors just can't seem to get the words out. Starlee Kine reports. (17 minutes)