What does “thank you” actually look like? And who gets one? For Flato Alexander and other essential workers, all sorts of symbols that hadn’t bothered them much before suddenly became unbearable.
Producer Chana Joffe-Walt talks to researcher Mary Koss about how she came to see a thing that others couldn’t, and about what she did with that knowledge. (15 minutes)
Producer Chana Joffe-Walt tells the story of a woman who took it upon herself to do something in an effort to help, and was not well received. (8 minutes)
