Reporter Alex Kotlowitz spends time in the social work office, where the effects of gun violence are most often apparent. Early on in the year, social worker Crystal Smith spends time with a junior named Devonte, talking him through his grief and guilt after Devonte accidentally shot and killed his 14 year old brother last year. Crystal also meets with Devonte's mother, who has some understandably confused feelings towards Devonte. (16 minutes)